Privacy policy.

Ensuring the safeguarding of your personal data and information is a top priority for us at Tröst global. Our dedication revolves around ensuring our data privacy procedures are as straightforward and open as they can be. If you encounter any ambiguity or find it challenging to grasp anything in this Privacy FAQ, kindly inform us by reaching out via email at info@trostglobal.com. We are deeply committed to continually enhancing your legal journey and eagerly await your input.


Note: Any capitalized terms in these FAQ will follow the definitions of our Privacy Policy.

Issues related to the entitlements of the information owner


Personal Data rights

At Tröst global, we hold your ability to be informed, access, rectify, transfer, restrict the processing of, and erase your Personal Data in high regard within our systems. These rights have been extended to our worldwide customer base, and if you opt to exercise these privacy entitlements, you are guaranteed fair treatment without discrimination or a reduction in the level of service from Tröst global. We do not engage in the sale of your data.

To enact your privacy rights and preferences, kindly complete our Personal Data Request Form. In the interest of safeguarding the security of your personal information, there may be instances where confirming your identity is necessary.

Please be aware that certain situations may arise in which we cannot fulfill your request. For instance, if you request data deletion, but we are legally obligated to retain that information to comply with applicable laws, we may not be able to comply.


Categories of data we handle

  1. At Tröst global, we engage in the processing of Personal Data, which refers to information associated with a recognized or potentially identifiable individual, regardless of their place of residence. In essence, Personal Data encompasses both information that directly identifies you, such as your name, and information that may not directly pinpoint your identity but has the potential to do so, like your date of birth.

  2. Also, we collect any other Personal Data and/or information you choose to provide to us through any and all available channels, participating in user/customer surveys or otherwise visiting and interacting with our Website and/or Platform.

  3. Our Platform and Services are designed for individuals aged 18 and above. We carry out age verification procedures for users accessing our Platform, and if you are under 18, you will not be able to utilize our Services.


Please bear in mind that we gather and process the subsequent types of Personal Data from our customers:

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● Contact and Account Details: These encompass the personal information users furnish during Service registration, encompassing user names, email addresses, phone numbers, physical addresses, job titles, passwords, organizational affiliations (if applicable), and alternate contact details.

● Transaction Information: This category pertains to particulars regarding the transactions conducted and the flow of payments to and from your accounts within our system.

● Payment Credentials: This may encompass credit card particulars or account information linked to alternative online payment methods (such as PayPal or Payoneer). If third-party payment processing platforms are used for payments to us, these entities will collect your associated Personal Data, and we will not retain such data. In such instances, the privacy policy of the third party will be applicable.

● IM Chat Data: To enhance user experience, we provide instant messaging (IM) tools. Any Personal Data or information shared through this medium will be gathered and securely stored.

● Biographical and Biometric Information: This pertains to details about you contained within various document formats, including but not limited to passport data, national identification details, social security information, or any other forms of identification documents. For the purpose of background checks, third parties may collect selfie photos and/or videos, utilizing facial recognition software for identity verification.

● Phone-Based Personal Data: Our customer service representatives are available 24/7 to assist our clients via telephone. Please be aware that calls may be recorded, and any Personal Data or information shared over the phone, including payment details, will be gathered and stored.

● Non-Personal Data: We may also collect information that is related to you but does not personally identify you. This category includes data that, in its original form, could potentially identify you, but we have altered (e.g., through aggregation, anonymization, or de-identification) to remove or conceal any elements that might reveal your identity.

Utilization and handling of data 

Processing purposes

  • To facilitate your contractual and financial transactions related to our payroll services, as well as to address any inquiries or requests you may submit through our Platform or other communication channels.

  • To engage with you in marketing and promotional activities, and to gather valuable feedback through user and customer surveys.

  • To ensure security, encompassing safeguarding our own interests, as well as those of our employees, suppliers, contractors, clients, and Platform

  • To fulfill legitimate business interests, including but not limited to handling your personal data requests and resolving any complaints, as well as managing and optimizing our Website and Platform.

  • For compliance with legal obligations, such as adhering to legal and regulatory mandates, conducting necessary background checks (KYC processes), or responding to requests from public authorities and regulatory bodies.

  • For internal business purposes, such as commercial, statistical, and market research initiatives.

  • In the context of marketing and event-related communications: (i) when you have provided your consent; (ii) when it aligns with Tröst global's legitimate interests; and (iii) for enhancing the efficiency of our compliance with legal and contractual obligations.

  • For purposes that you have previously agreed to.

We disclose your information to third parties as elaborated below:

  • Suppliers, Providers, and Service Partners: In pursuit of our business operations and legitimate interests, we may share your Personal Data with our suppliers, providers, and service partners.

  • Merger or Acquisition Scenarios: In the event of any part of our business being acquired, whether through means such as merger, consolidation, divestiture, spin-off, or the purchase of a significant portion of our assets, we may divulge Personal Data collected about you and any other information you have supplied us.

  • Legal Disclosures: We may reveal Personal Data collected from you, along with any other information you provide, to law enforcement authorities, government agencies, public officials, regulators, and similar entities when such disclosures are legally permitted.


Cookies and other web technologies 

Our Website uses persistent and temporary Cookies and similar technologies. Information collected through the use of Cookies includes, but is not limited to user login information and time zone setting. When you visit our Website, you will receive a pop-up to consent with the collection of Cookies.

We also use analytics tools to help us get a better understanding of how visitors use our Website and Platform.

Security of the Personal Data

Safeguarding the security of your Personal Data holds paramount significance for us. We employ rigorous measures to shield the information you entrust to us from potential risks such as loss, misuse, unauthorized access, disclosure, alteration, and destruction, whether they originate from external or internal sources. We are committed to implementing industry-trusted technologies and comprehensive safeguards to ensure the utmost protection of your Personal Data.

In cases where you have been provided with a password or other login credentials to access our platform, it is imperative that you maintain the confidentiality of your password and refrain from sharing it or your login information with any third parties.


Contact channels if you have another question

For further inquiries regarding Tröst global's Privacy Policy or our privacy-related procedures, to get in touch with our Data Protection Officer, or to file a complaint, please don't hesitate to reach out to us. You can contact us via email at info@trostglobal.com (please include "Privacy Policy Issue" in the subject line) or complete our Personal Data Request Form. Alternatively, you can also reach us by traditional mail at the following address: 1450 SE 3RD AVE APT 307, Dania Beach, Florida, 33004.

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At Tröst global, we prioritize addressing your privacy inquiries with utmost seriousness. A specialized team thoroughly assesses your query to determine the most effective way to provide a satisfactory response, be it related to general concerns or inquiries stemming from access or download requests. In the majority of instances, you can expect a substantive response within 30 days. However, there may be situations where we require supplementary information or need to extend the response time, in which case we will promptly communicate this to you.